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Quality of Care

What do we mean by quality of care?

High quality care can be thought of in three different parts:

Clinical Effectiveness: We undertake regular audits of our care and service to ensure that we are following best practice. We also work jointly with other healthcare providers in the region to share ideas and develop methods for improving our service. Every year, we produce a Quality Account which identifies our priorities for quality improvement and examines our quality performance from the previous year. Our latest Quality Account can be found HERE.

Patient Safety: Isabel Hospice is committed to providing a safe place for patients and their families. We undertake rigorous measures to ensure that care is provided in a clean environment to minimise any risk of infection and that avoidable errors, which can lead to patient harm are prevented. We are regulated by the Care Quality Commission (CQC) who undertake regular inspections.

Patient Experience: Ensuring that our patients and their families have a positive experience is very important to us at Isabel Hospice. One of the ways that we can measure this is from patient and carer feedback through surveys and the friends and family test question which simply asks, ‘How likely are you to recommend our service to friends and family if they needed similar care or treatment?‘. If you would like to comment on any aspect of our service, please click on the link below fill in the card and email it back to us.

Family & Friends Questionnaire