24 Hr Advice 01707 382575

General Information

Dementia Action Alliance

Isabel Hospice have signed up to the National Dementia Action Alliance and are part of two local groups, Welwyn Hatfield Dementia Alliance Awareness and East Herts Aging Well & Dementia Action Alliance Steering Group. Please click on the logo to find out more about our involvement.

DAA logo

Returning loaned equipment

If you have equipment on loan which is no longer required please return it to where it came from. If you wish to return equipment, such as that listed below, to the Hertfordshire Equipment Services please call 01707 292555 to organise collection. Alternatively smaller items can be returned at your convenience.

  • Bathing equipment
  • Commodes and toileting equipment (please ensure these are clean. Please discard urine bottles)
  • Hoists and other transferring equipment
  • Rise and recline chair
  • Hospital bed Hertfordshire Equipment Services: 01707 292555 Mundells Welwyn Garden City Hertfordshire AL7 1FT.

If you have equipment on loan from Isabel Hospice, please return this to the Isabel Hospice In-Patient Unit.  This includes:

  • Wheelchairs on loan
  • Walking aids
  • TENS machines
  • Nebulizers (Please note due to infection control we do not accept commodes or toileting equipment)

If you need to return a wheelchair that belongs to Hertfordshire Wheelchair Services please contact: 0333 2340303 or 01707 386860.

Donating items

If you would like to donate any equipment, such as a rise and recline chair or a wheelchair or a walking aid please contact the Isabel Hospice Supportive Therapy Team on 01707 382564.

    Things you may want to think about

    There are a number of practical steps you can take to get your affairs in order. These may include making a will, arranging for someone else to manage your affairs and cornea and tissue donation. The following websites can provide you with information to help in these matters.

    Making A Will - Overview
    Power of Attorney - Overview
    Organ Donation

    Quality of Care

    What do we mean by quality of care?

    High quality care can be thought of in three different parts:

    Clinical Effectiveness: We undertake regular audits of our care and service to ensure that we are following best practice. We also work jointly with other healthcare providers in the region to share ideas and develop methods for improving our service. Every year, we produce a Quality Account which identifies our priorities for quality improvement and examines our quality performance from the previous year. Our latest Quality Account 2016 can be found on the NHS Choices website.

    Patient Safety: Isabel Hospice is committed to providing a safe place for patients and their families. We undertake rigorous measures to ensure that care is provided in a clean environment to minimise any risk of infection and that avoidable errors, which can lead to patient harm are prevented. We are regulated by the Care Quality Commission (CQC) who undertake regular inspections.

    Patient Experience: Ensuring that our patients and their families have a positive experience is very important to us at Isabel Hospice. One of the ways that we can measure this is from patient and carer feedback through surveys and the friends and family test question which simply asks, ‘How likely are you to recommend our service to friends and family if they needed similar care or treatment?‘. If you would like to comment on any aspect of our service, please click on the Friends and Family Test or alternatively email us.

    Clinical Governance:
    Our Clinical Governance Strategy sets out our plan to achieve high quality, safe and effective patient care.

    Advice for Families and Friends 

    The following website provides support to friends, carers and family in discussing difficult and sensitive subjects with a relative. It is also of use to patients themselves who would like to talk to others about sensitive topics. 

    Advice for difficult conversations.