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Privacy Policy

Isabel Hospice is committed to protecting the User’s privacy; by visiting the Website you are accepting and agreeing the terms set out in this Privacy Policy.

Isabel Hospice includes Isabel Hospice Limited, a charity providing healthcare services, and Isabel Hospice Trading Limited a retail company dedicated to supporting this charity. This privacy policy explains how we use any information we collect about you when you communicate or interact with us, including use of the Website.

How to contact us

Please contact the Isabel Hospice Data Protection Officer if you have any questions about our privacy policy or information we hold about you:

by email to enquiries@isabelhospice.org.uk, or

in writing to Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Hertfordshire, AL7 1JR.

What information do we collect about you?

We collect information about the User when they register for a fundraising event, register for Gift Aid, make a donation or place an order for products or services. We also collect information when the User voluntarily completes customer surveys, provides feedback or participates in competitions.

Isabel Hospice will make it clear when the Website is collecting personal information and will explain the uses that Isabel Hospice will make of the information.

The information we collect includes personal data such as addresses and phone numbers; it may also include sensitive personal data such as bank details. We only collect enough information from the User to be able to deliver the stated uses effectively.

In addition the Website collects standard internet log information and details of visitor behaviour patterns in order to identify information such as the number of visitors. This data collection process does not identify anyone. Isabel Hospice does not make any attempt to find out the identities of those visiting the Website and will not associate any data gathered from the Website with any personally identifying information from any source. Details of this data collection process are set out in the Use of Cookies section below.

How do we use the information we collect about the User?

We collect information about the User to provide the User with the services, products or information the User has requested, to communicate with the User, and for administration purposes.

We protect your information to ensure that only appropriate people have access to it. We use a secure server when the User makes a donation or payment via the Website.

If the User agrees, we will use the User’s information to e-mail or post information to the User about fundraising events and activities organised by the Isabel Hospice group that we think may be of interest to the User.

We may use the information about the User collected from the Website to personalise the User’s repeat visits to the Website.

Who we share your data with

We do not share or sell your data to any other charity or company for marketing purposes.
However, there are some situations where we use trusted suppliers to help us with administration of the services you have asked us to supply to you for example:

  • mailing houses to despatch our newsletters, appeals and raffles or invitations for our events and fundraising materials
  • agencies who handle your donations on our behalf or administer your online conference bookings
  • companies who deliver bespoke events for us (e.g. our bespoke overseas challenges) or who organise events in which we purchase charity places (e.g. the London Marathon)
  • companies who help us campaign on your behalf, for example to lobby your local MP
  • website hosting companies which we use to administer our website content
  • a database company who support us in keeping all our records in order
  • as and when required we will share accident and incident information with the Health and Safety Executive, our insurers and our solicitors.

We also use trusted suppliers to help us with marketing:

  • email service providers to send our emails and manage your marketing permissions
  • mailing houses to send out marketing by post
  • telemarketing agencies to contact you by phone or SMS
  • an organisation which helps us keep your information accurate and up to date.

Some of our suppliers may operate outside the European Economic Area (EEA). This requires us to ensure they provide an adequate level of protection in accordance with UK data protection law, for example the EU-US Privacy Shield Framework. By submitting your personal information to us you agree to this transfer, storing or processing at locations outside the EEA.

Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required by the police, the courts or for other legal reasons.


We would like to send the User information about Isabel Hospice group products, services and fundraising events which may be of interest to the User. If the User has consented to receive marketing, the User may opt out at a later date.

The User has the right at any time to stop us from contacting the User for marketing purposes and sharing the User’s information within the Isabel Hospice group.

If the User no longer wishes to be contacted for marketing purposes please send an email to enquiries@isabelhospice.org.uk.

Access to your information and corrections to it

The User has the right to request a copy of the information that we hold about the User. If the User would like a copy of some or all of the User’s personal information, please contact the Isabel Hospice Data Protection Officer:

by email to enquiries@isabelhospice.org.uk, or

in writing to Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Hertfordshire, AL7 1JR.

We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. The User may ask us at any time to correct or remove information that the User thinks is inaccurate.

Other websites

The Website contains links to other websites. This privacy policy only applies to the Website; when you link to other websites you should read their privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates in the About Us section of our website. This privacy policy was last updated on 11th July 2017.