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Impact Reports


Isabel Hospice produces a number of reports on its performance each year. The most up to date copies are available to download below.

Annual Review Snapshot

Our Snapshot outlines our services, how we have helped more people than last year, and gives a voice to our patients. It also summarises our financial performance.

Snapshot 2017/18

Quality Report

Our Quality Report is required by the NHS and describes key aspects of clinical performance.

Quality Account 2018/19

Annual Report and Accounts

Our Annual Report and Accounts contains the Trustee and Auditor reports in accordance with company and charity law.

Annual Report and Accounts 2019

Inspection Report

This report is constructed by the Care Quality Commission, which discusses how safe, effective, caring, responsive and well-led our services are, to which we received a 'good' score in all areas. 

Isabel Hospice Inspection Report

Complaints Report

Isabel Hospice values all types of feedback as it helps us to improve the services we provide. The number of complaints we receive across our clinical services are relatively small but we look for themes in the type of complaints being made.

This report provides a summary of complaints relating to clinical care, received during 1st April 2018 and 31st March 2019.

Complaints Report 2018/19