24 Hr Advice 01707 382575

Patients and
their families

PLEASE NOTE that the Queens Avenue entrance to our In-Patient Unit will be temporarily closed from Monday 18th November 2019 between the hours of 8:30am and 4pm. This entrance will remain closed until Thursday 21st November 2019 at 4pm. 

The QEII Hospital entrance will still be open during this time. We apologise for any inconvenience caused during this work.

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In the map above the yellow arrow indicates the QEII entrance which will be open. The red dot (top right hand side) indicates the entrance via Queens Avenue which will be closed.
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If you have an urgent need for support or would like to make a self-referral to our service you can contact us on the numbers below.

Normal office hours (8.15am to 5.15pm, Mon to Fri)

  • Call our Switchboard on 01707 382500 and ask for the duty Clinical Nurse Specialist.

Outside normal office hours, weekends and Bank Holidays

  • Call our Clinical Advice line on 01707 382575
  • Your call will be answered by an In-Patient Unit nurse

Please bear with us if there is a delay in answering your call. We will always try to answer your call as quickly as possible, but we may be busy supporting patients or their families.

If you need directions to any of our buildings, please see below.

Patient Care Professional

If you are a patient care professional who would like more information about Isabel Hospice or would like to refer a patient to the Hospice, please call 01707 382500 during working hours. You can also fax us on 0843 290 5771 or email us.

For urgent clinical advice call 01707 382575. 

Fundraising Enquiries

If you have a fundraising enquiry please contact our Fundraising Team by calling 01707 382536 or email.

Media Enquiries

If you have a media enquiry please contact our Head of Communications, Gill Macdonald by calling 01707 382500 or 079122 242170 or email.


How to find us


Welwyn Garden City Living Well Service

Hall Grove, Welwyn Garden City, Herts, AL7 4PH
Telephone: 01707 382500.

Head Office

61 Bridge Road East, Welwyn Garden City, AL7 1JR.
Telephone: 01707 382500.
Limited parking is available at the rear of the building. Please obtain your pass from Reception.

Bishop’s Stortford Living Well Service

St Barnabas Centre, Church Lane, Thorley, Bishop’s Stortford, CM23 4BE
Telephone: 01707 382500.

Cheshunt & Waltham Cross Living Well Service

Stanstead Abbotts Living Well Service