24 Hr Advice 07741 659155

Community Palliative Care

COVID-19 Update

We wanted to assure you that the Clinical  Nurse Specialist Team are still working  to support patients at home. However,  because of the vulnerability of our families,  the team are now carrying out telephone consultations rather than making face to face visits to patients. The CNS team are making calls 9am to 5pm  both  during  the week,  and at the weekends. Please contact  01707 382500 in  office hours and 07741 659155 from 5pm to 9am.

Community Palliative Care Team

The community palliative care team consists of qualified nurses, doctors, physiotherapists, occupational therapists, complementary therapists, benefits advice and family support.

The team are trained in specialist palliative care to enable them to deliver the most appropriate support for you and your family.


Clinical Nurse Specialists

First contact in the community will usually be with a Clinical Nurse Specialist. These are nurses with advanced knowledge of pain and symptom management to improve the quality of life for people who are living with any life-limiting illness. During consultations we can offer you advice on pain and symptom control as well as emotional, psychological and spiritual support. We are not funded by Macmillan.

We work closely with our local district nursing teams to provide a unified palliative care service for you at home and we provide 7 days a week cover through our 24 hour advice line. We also offer support to local care homes and primary care teams.

The Clinical Nurse Specialists are supported by the Hospice medical team who advise on complex situations of symptom management. They meet regularly with GPs, Community Matrons and District Nurses at GP Practice meetings and work together to ensure the patient is receiving the most appropriate care.

This support can be given either in clinic at our Day Services or in a patient's home, if they are unable to travel.

We have an Clinical Nurse Specialist on duty at weekends and Bank Holidays (9am - 5pm) to ensure a 365 day per year service for those with urgent complex needs.


Heart Failure Clinical Nurse Specialist

At Isabel Hospice we have been working to balance the number of cancer, and non-cancer patients we care for.  We have a dedicated Heart Failure Clinical Nurse Specialist (CNS) and we are supporting our clinical teams with training for patients with a non-cancer diagnosis. 

If you would like to find out more about our Heart Failure Care, please call 01707 382500 and ask to speak to the Duty CNS.

Find out more


Dementia Support

Here at Isabel Hospice we recently expanded our care to people living with the disease. This is Charlotte, she started as our Admiral Nurse in September 2018, specialising in dementia and palliative care.

Find out more


Medical Team

The community nursing team is supported by our Community Palliative Care Consultant and Specialty Doctor, who are able to give medical advice, and if necessary visit patients in their homes if appropriate. Regular Out-Patient Clinics are held at the In-Patient Unit and in the clinic at Day Services.

If you would like to make an appointment to see a member of our medical team, please do so through your Clinical Nurse Specialist. If you are not yet known to Isabel Hospice but would like to have a medical care review, please ask your GP to refer you.