- The Isabel Hospice online shop sells new, bought in goods, carefully 'Sourced by Isabel Hospice' to supplement their preloved, donated goods sold in shops and on eBay. Profits made from your purchase go towards funding the outstanding palliative care Isabel Hospice provide to the eastern Hertfordshire community.
Delivery Information
Our standard delivery charge is £3.75.
We aim to dispatch your order within 48 hours of receipt, using either Evri or DPD (for orders over £50) for delivery within 3-5 working days. If after 10-working days your order has not been delivered please contact us at onlineshop@isabelhospice.org.uk.
Please note: We currently only deliver to mainland UK addresses.
We also offer a free collection service, open 9.30am- 4.30pm, Monday-Friday from: 99 Bridge Road East, Welwyn Garden City, AL7 1GD.
Returns Information
We hope you are completely happy with your purchase, but if not you may return some or all of the products in your order for replacement or refund within 30 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from the total.
Only full priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
To return your item(s) please get in touch with our team (Monday-Friday, 9am-5pm) by emailing onlineshop@isabelhospice.org.uk
Isabel Hospice has been providing free palliative care to its patients and their families since 1982. We provide support and care to people in eastern Hertfordshire who are affected by life-limiting illnesses through our Hospice at Home, In-Patient Unit, Community Team, Living Well with Isabel programme and our Family and Bereavement support service.
Our clinical teams work closely with other healthcare providers in the area, including care homes, hospitals and GP surgeries, improving access to our services and sharing their knowledge and expertise.
We have expanded our service to support more people with a non-cancer diagnosis, now on average 41% of our patients. Our Living Well programme has also allowed us to reach people much earlier in their diagnosis, supporting them to manage the challenges of living with serious illness and long term conditions through a range of interventions and holistic therapies.
All of our services are free of charge to those who need them, but they are not without cost, meaning we must raise £7 million every year to guarantee the future of our care. We rely heavily on donations from our community, as well as income from fundraising events and from our 16 shops.