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Course Facilitators
Nicky Wood, Sonia Catchpole and Jemma Finch
This course will be facilitated by Nicky Wood, Learning, Development and Education Lead, Isabel Hospice, Sonia Catchpole, Education Lead PEOLC, E&N Hertfordshire NHS Trust and Jemma Finch, Professional Clinical Lead PEOLC, Hertfordshire Community NHS Trust
ABOUT THE COURSE
A communication skills online workshop for listening and responding to people who are worried or distressed. SAGE & THYME workshops support all clinical and non-clinical staff in using the skills needed to notice distress, listen carefully, and respond helpfully. This workshop demonstrates the communication skills required to provide person-centred support and offers a structured approach for dealing with the concerns of patients and their carers.
WORKSHOP OBJECTIVES
- How to listen and respond to people with worries using foundation level communication skills
- A memorable structured approach for getting into and out of a conversation
- How to empower patients/carers who are worried or distressed
WHO SHOULD ATTEND?
This workshop is suitable for anyone working in any health and social care setting at any level, either clinical or non-clinical, who speaks to people who are upset or worried.
NOTE – HCT STAFF SHOULD PLEASE BOOK DIRECTLY VIA education@isabelhospice.org.uk
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Training Details
Training Date: 17 Nov 2026
Training Time: 9:30 AM - 12:30 PM
Training Price: £20.00
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