Area Manager

You will oversee shop teams composed of both paid staff and volunteers, ensuring the professional development of each team member while managing resources efficiently. Your focus will be on building a flexible, high-performing team that thrives in a fast-paced environment. Proficiency in data analysis is essential, as you will use it to make informed decisions and maximize the value of stock donations and new products.

This is a full-time, field-based role. While you will have an office base, the majority of your time will be spent traveling daily between shops. A valid driver’s licence is required, and occasional weekend work may be needed.

This position is ideal for an experienced Area Manager with a background in the charity sector, but we also welcome candidates from the retail industry with transferable skills.

Key Responsibilities 

• Support the Head of Retail and Deputy Head of Retail in the development and implementation of the Retail Strategy
• Collaborate with the Trading Operations Manager to ensure shop operational issues are dealt with effectively
• Provide coaching and support to shop managers to meet customer service standard targets and achieve KPI’s
• Participate in staff and volunteer recruitment process as required
• Prepare reports for, and attend Management Meetings
• Serve as the weekend point of contact for staffing-related queries

Qualifications & Skills

• Track record of successful commercial delivery in bricks and mortar retail environment
• Proven ability in analysing data to drive trading performance
• Retail experience in a variety of environments including managing a geographically dispersed team
• Proven background in data reporting and KPI identification
• Pragmatic problem solver in a constrained resource environment
• Process driven, to successfully deliver change or enhancement
• Sets an example as team leader, prepared to “muck in”, or “deep dive” as required
• Excellent people skills and management experience
• Valid driving licence and access to a car

What We Offer

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:

•  27 days holiday
• Pension scheme
• Life assurance scheme
• Employee Assistance Programme
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

How to Apply

• Job Description
• Application Form

Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.