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Course Facilitators
Sonia Catchpole, Sarah Thompson and Nicky Wood
This course will be facilitated by Nicky Wood, Learning, Development and Education Lead, Isabel Hospice, Sarah Thompson, Professional Clinical Lead PEOLC, Hertfordshire Community NHS Trust and Sonia Catchpole, Education Lead PEOLC, East and North Hertfordshire NHS Teaching Trust
ABOUT THE COURSE
A communication skills online workshop for listening and responding to people who are worried or distressed. SAGE & THYME workshops support all clinical and non-clinical staff in using the skills needed to notice distress, listen carefully, and respond helpfully. This workshop demonstrates the communication skills required to provide person-centred support and offers a structured approach for dealing with the concerns of patients and their carers.
WORKSHOP OBJECTIVES
- How to listen and respond to people with worries using foundation level communication skills
- A memorable structured approach for getting into and out of a conversation
- How to empower patients/carers who are worried or distressed
WHO SHOULD ATTEND?
This workshop is suitable for anyone working in any health and social care setting at any level, either clinical or non-clinical, who speaks to people who are upset or worried.
NOTE – HCT STAFF SHOULD PLEASE BOOK DIRECTLY VIA education@isabelhospice.org.uk
Contact Us
Training Details
Training Date: 15 Sep 2026
Training Time: 9:30 AM - 12:30 PM
Training Price: SOLD OUT
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